Terms and Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") govern your access to and use of the Crystal Edge Detailing website and services, and any booking or communication you make through them. Crystal Edge Detailing ("we," "us," or "our") provides mobile vehicle detailing services. By using our website, booking a service, or opting in to receive text messages from us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Our Services

Crystal Edge Detailing provides mobile vehicle detailing performed at the location you provide. Service availability depends on your address falling within our service area and on our scheduling availability. We reserve the right to refuse or cancel any booking at our discretion, including where the location, vehicle, or conditions are unsafe, inaccessible, or unsuitable for the service requested.

3. Booking and Scheduling

• You must provide accurate contact information, a valid service address, and accurate vehicle details when booking.
• Appointment times are estimates. Weather, traffic, and the condition of the vehicle may affect arrival and completion times.
• You are responsible for providing safe, legal access to the vehicle, including parking and water or power access where required.
• We will make reasonable efforts to notify you of any change to your appointment.

4. Pricing and Payment

Prices for services are listed on our website and may change at any time. The price shown at the time of booking applies to that booking. Payment is collected through our third-party payment processor (Stripe); we do not store full card numbers.

Certain vehicles, conditions, or requested add-on services may require an adjusted price. If a significant adjustment is needed, we will contact you before performing the work so you may approve or decline it.

5. Cancellations and Rescheduling

You may cancel or reschedule an appointment by contacting us at the phone number or email below. We ask that you give us as much notice as reasonably possible. Repeated late cancellations or no-shows may result in a fee or in our declining future bookings.

6. Satisfaction Guarantee

We want you to be satisfied with our work. If you are unhappy with a service, please contact us within 24 hours of completion so we can inspect the concern and, where appropriate, correct it. This guarantee does not cover damage or conditions that were pre-existing, disclosed at booking, or caused after the service was completed.

7. Text Message (SMS) Terms

By providing your mobile phone number and opting in, you consent to receive text messages from Crystal Edge Detailing, including appointment confirmations, reminders, scheduling updates, service notifications, and occasional promotional offers.

• Message frequency varies based on your appointments and account activity.
• Message and data rates may apply. Charges are set by your mobile carrier and are your responsibility.
• Reply STOP at any time to cancel and stop receiving text messages from us. You will receive a single confirmation message and no further texts will be sent.
• Reply HELP for assistance, or contact us at the phone number or email listed below.
• Consent to receive text messages is not a condition of any purchase. You may book and receive service without agreeing to marketing texts.
• Carriers are not liable for delayed or undelivered messages.
• We do not sell or share your mobile phone number or your text messaging opt-in data with third parties or affiliates for their own marketing purposes.
• Message delivery is subject to your carrier's network availability and is not guaranteed.

8. Customer Responsibilities

You agree to remove personal belongings and valuables from the vehicle before service. We are not responsible for cash, electronics, or other items left in the vehicle. You also agree not to use our website for any unlawful purpose or in any way that could damage or impair it.

9. Limitation of Liability

To the maximum extent permitted by law, Crystal Edge Detailing shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to our services or your use of our website. Our total liability for any claim shall not exceed the amount you paid for the service giving rise to the claim. Nothing in these Terms limits any liability that cannot be limited under applicable law.

10. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Crystal Edge Detailing and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without our prior written permission.

11. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Utah County, Utah.

12. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

13. Contact Us

If you have questions about these Terms, please contact us at:

Email: mapengo.colby@gmail.com
Phone: (253) 243-5767